Frontline Leader Certificate Program - Online Course

Charge nurses and frontline leaders around the globe are at the forefront of leadership for patients and staff. This evidence-based course will provide clinical charge nurses and frontline leaders with the essential skills for their role and enhance their ability to manage patient flow; conflict; concerns from patients, family, staff, or interdepartmental colleagues; and staff performance. Additionally, this proactive approach to training could be the first step to structural empowerment for charge nurses to create a desirable organizational culture with positive financial impacts.

WHAT'S IN IT FOR ME?

Your role as a frontline leader is crucial. This course will provide a clear description of your responsibilities and will help you empower your team. In addition to focusing on communication, conflict management, and feedback skills to strengthen your relationships with patients and colleagues, you’ll gain practical strategies for delegation and prioritization to handle clinical operations effectively. You will complete this course with tools to maintain safety standards and ensure survey readiness.

COURSE LEARNING OUTCOMES:

1. 1Identify the role, expectations, and responsibilities of the charge nurse/frontline leader
2. Apply shared governance principles to empower teams to make decisions that lead to improved patient care, clinical outcomes, and staff satisfaction.
3. Apply skills in communication, conflict management, coaching, and feedback to situations involving relationships with patients and staff – in and across disciplines.
4. Apply effective delegation, prioritization, and clinical operation knowledge to clinical scenarios.
5. Identify safety compliance measures and utilize tools for safety and quality practices for successful survey readiness.

COURSE TOPICS:

1. The Leadership Role
2. Empowerment & Shared Governance
3. Communication & Conflict Management
4. Service Recovery
5. Managing Teams & Performance Evaluation
6. Clinical Operations
7. Safety and the Regulatory Environment

INCLUDED IN THIS COURSE:

• Learner Development Plan guides learning to set goals as they expand their knowledge through course completion
• Learner Workbook activities (14) deepen learning, promote reflection, and application of knowledge through skills practice
• Interview clips with real frontline leaders
• Interactive practical scenarios
• Notepad to take, save, and print notes
• Resources for further learning and reference tools

REVIEWER

Paige Down, MSN

AUTHORS:

Sarah E. Gray, DNP, RN, CEN, FAEN

Allison McCarty, RN

Amy Costanzo, PhD, RN, RN-BC

Ashley Singh, PhD, DNP, RN, EBP-C, CEC, BCC

Cheri Clancy, MSN, RN, NEA-BC, CPXP

Crissy Lough, DNP, MHA, RN

Dennis Doherty, PhD, RN, NPD-BC (in memoriam)

Kelsie Scaringe, BSN, RN, CEN

Rose Sherman, EdD, RN, NEA-BC, FAAN

Terry Eggenberger, PhD, RN, NEA-BC, CNE, CNL